Preferred Hotel Group reserves the right to make changes to the Frequent Flyer program at any time without notice.

In order to qualify for a retroactive mileage claim, your reservation must be booked via the Preferred Hotel Group Channels (brand websites, Preferred Call Centers or Travel agents using a Global Distribution System) with confirmation of 10 digits starting with "108" and "109" (no exceptions).

Claims for reservations booked directly with the hotels should be addressed to the respective properties.

The following rates do not qualify: government rates, package rates, negotiated corporate rates, tour operator rates, employee rates, travel industry rates and group rates. Confirm details with the hotel upon check-in. Miles may not be awarded on all rates at all hotels.

Guests are eligible to claim miles for qualifying stays up to 6 months after the departure date from a participating hotel. To request mileage retroactively, please fax the hotel invoice and your request to: +1 312 913 1312 Attention: Frequent Flyer Retro Claim Desk. You can also email your request to fflyers@preferredhotelgroup.com.

The following hotels do not participate in the Frequent Flyer program at all. They will not award mileage and are considered inactive in the program. Any hotel not listed here is considered an active participant in the program.